The Learning Train Playgroup Programme

Common Questions & Answers

Below are some common questions & answers from parents for your reference.

No.

Playgroup Questions & Answers from Parents

Q1

What is the qualification standard of the Playgroup Teachers?

A1

Our Teachers are trained and have obtained the relevant Certification in Pre-School Teaching (e.g. CPT, DPT & others). They are experienced in handling children of ages from 18 months to 6 years old.

Q2

How many students will there be in a classroom?

A2

Our Teacher to Student Ratio will be at :-

1 Teacher + 1 Assistant : 15 Students

Q3

Will the teacher allow parents to join the class for the first few days?

A3

Yes, one of the parent will be allowed to accompany the child for the first few days.

Q4

Are the children in the class of the same age group?

A4

The child in the class will be in the age range of 18 months to 3 Years old. The teacher will group them during lesson time.

Q5

Does your centre follow the school holidays?

A5

Our Playgroup School holiday will be 1 week in June '08 & 1 week in Dec'08. (Please refer our Holiday and School Holidays in the parent guide).

Q6

Is the Material Fee refundable for any student withdrawal?

A6

Material Fees are payable on half yearly basis. Material Fee paid are not refundable in any case of student withdrawal.

Q7

Is the Playgroup Deposit Refundable?
What are the procedures for refund request?

A7

All Playgroup Deposit will be utilized to offset from the last month fee of your child at the centre.  Under normal situation, the Playgroup Deposit will be used to offset from the December Month Fees for the year. Kindly note that there will not be any deposit refund in form of Cash to parent.

Should there be any intent of utilizing the Deposit for Withdrawal, an advance 1 month notification must be given to the teacher on this decision.
E.g. After the 1st Month (Jan), parent found that the kids could not adapt to the class, during 2nd Month (Feb), the parent will inform the teacher on the intent of withdrawal. In this case, the parent need not pay the teacher on the beginning of month fees collection as the deposit will be utilized to pay off the respective month fee.

Q8

What if my child fall sick frequently and I have no choice but to stop sending him to school? Will your centre refund us the deposit and the material fees?

A8

In some case of student taking short break as advice by the Child's Doctor e.g. 2 weeks or even up to 1-2 months.  Parent does not need to pay for this period of absence. The Deposit will still be maintained with us to secure your child place in the class. Parents are requested to produce Doctor’s MC to our teacher for such cases. There is no refund of deposit and material in this case.

Q9

Can my child join your playgroup if he/she is not toilet trained yet and still on diapers?

A9

Our Playgroup Programme does not require your child to be toilet trained. If your child is still on diapers, there is no problem for him/her to join our Playgroup. Do remember to bring along extra diapers in his/her bag so that the teacher or assistant can change it for your child if necessary.

Q10

How much do I need to pay for my child New Registration Intake for the Daily Playgroup Class?

A10

For your Information, below are the payment breakdown for your child New Registration Class Intake for the Daily Playgroup :-

2009 Daily Playgroup Class (E.g. – Monthly Fee $130.00)
No.	Description	Amount
1)	Registration Fee	Free-Of-Charge
2)	1^st Month Playgroup Fee	$130.00
3)	1 Month Playgroup Deposit	$130.00
4)	6 Months Material Fee	$ 60.00
5)	Insurance Fee	$ 5.00
6)	Uniform @$12.00 per Set x2	$ 24.00
	Total Amount	$ 349.00

2009 Weekend Playgroup Class (E.g. – Monthly Fee $50.00)
No.	Description	Amount
1)	Registration Fee	Free-Of-Charge
2)	1^st Month Playgroup Fee	$ 50.00
3)	1 Month Playgroup Deposit	$ 50.00
4)	6 Months Material Fee	$ 20.00
5)	Uniform @$12.00 per Set x1	$ 12.00
	Total Amount	$ 132.00

Q11

I am concerned that my Child could not adapt to the new environment and also such group activities in the Daily Playgroup, Can I make arrangement for my child to join the Weekend Playgroup Initially and then do a transfer to your Daily Playgroup Class after my child had adapt to the class after a period of 3–6 months ?

A11

Yes, we can make arrangement to help your child settle down in the new environment by joining our Weekend Playgroup Initially. After the Child had managed to settle down, we can do a internal transfer for your child to our Daily Playgroup.

Just let our teacher know about your plan, we will be most pleased to assist you in this arrangement , the parent will just required to top up the difference in their Deposit for this class transfer.

Q12

How much do I need to pay for my child New Registration Intake of the Weekend Playgroup Class?

A12

For your Information, below are the payment breakdown for your child New Registration Class Intake for the Weekend Playgroup :-

Weekend Playgroup Class (E.g. 1 – Monthly Fee $50.00)
No.	Description	Amount
1)	Registration Fee	Free-Of-Charge
2)	1^st Month Weekend Playgroup Fee	$ 50.00
3)	1 Month Weekend Playgroup Deposit	$ 50.00
4)	6 Months Material Fee	$ 20.00
5)	Insurance Fee	No Charge
6)	Uniform @$12.00 per Set x1	$ 12.00
	Total Amount	$ 132.00